Sen Support

What is Sen?

Sen is an AI companion for everyday emotional wellbeing: you can talk things through, keep a mood journal, do short breathing and grounding exercises, and listen to calm sounds. Sen is not a doctor or therapist, and it does not diagnose or treat any condition.

How do I sign in?

Sen uses Sign in with Apple. You need to be 18 or older and accept the Terms of Service and Privacy Policy the first time.

Who can read my conversations?

Your conversations, memories and notes are encrypted at rest. Our staff do not read them in normal operation. To write replies, your messages are sent to a third-party AI provider, as described in the Privacy Policy. Voice input is turned into text on your phone; audio never reaches our servers.

How do I delete what Sen remembers, or my whole account?

• Memories: You → What Sen remembers → edit or delete any item.
• A conversation: swipe it left in Chats → Delete. Memories from that conversation are deleted too.
• Your account: You → Manage account → Delete account. Everything is removed, and the Sign in with Apple link is revoked.

Sen Plus: what is it, and how do I cancel or restore it?

Sen is free with 25 messages a day. Sen Plus raises this to 250 messages a day and adds the sleep timer for sounds. It is an auto-renewing subscription billed by Apple.

• Cancel or change: iPhone Settings → your name → Subscriptions → Sen, or open Sen Plus in the app → Manage in the App Store. Plus stays active until the end of the period you paid for.
• Restore on a new phone: open Sen Plus in the app → Restore purchases.
• Refunds are handled by Apple: reportaproblem.apple.com.
• Deleting your Sen account does not cancel the subscription; cancel it in your Apple account settings.

The voice sounds robotic. Can I change it?

Sen reads replies aloud with your phone's own voices. In a chat, tap the gear → Voice, and pick an Enhanced voice (✦). You can download more natural voices for free in iPhone Settings: search for "Voices" under Accessibility.